At zetbaz, we believe that gambling should be an enjoyable, controlled form of entertainment — never a source of distress. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control.
zetbaz provides a comprehensive suite of responsible gaming features to help every player maintain healthy, enjoyable habits on the Platform.
Set a maximum deposit amount per day or per week to manage your spending. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — ensuring you have time to reflect before raising it.
Request a temporary or permanent self-exclusion through our support team at any time. During a self-exclusion period, your account is suspended and all marketing communications from zetbaz are stopped immediately.
Activate a cooling-off period ranging from 24 hours to 6 weeks. During a time-out your account is inaccessible, giving you a structured break from the Platform without permanent account closure.
Enable periodic on-screen reminders showing how long you have been playing and the total net amount wagered in your current session. These prompts encourage informed decision-making in real time.
Every account on zetbaz must complete mandatory age verification (18+) before depositing or playing for real money. Our KYC process uses National ID (NID) and document checks to confirm the age of every player.
Our dedicated support team is available around the clock via Live Chat. If you express concern about your gambling behaviour, our agents are trained to escalate your case to our responsible gaming specialists without delay.
zetbaz was built with a clear belief: online gambling should be a form of entertainment, enjoyed within limits that the player consciously sets for themselves. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and we take seriously our duty of care to every one of them.
Responsible gaming is not an afterthought at zetbaz — it is embedded in our Platform design, our support team training, our KYC process, and our promotional policies. We do not offer bonuses that require harmful chasing behaviour. We do not target players who have self-excluded. We do not market our services to minors. These are not just rules; they are the values that define how zetbaz operates.
We also recognise that gambling, like many leisure activities, carries a risk of becoming problematic for a minority of players. Problem gambling can affect anyone, regardless of background, income, or experience. The purpose of this page is to provide transparent, practical information about the protective tools available at zetbaz, the warning signs that gambling may have become harmful, and the pathways to getting professional support — both on the Platform and externally.
If you feel that your gambling is getting out of control right now, please contact our support team immediately via Live Chat. You can also activate a self-exclusion through this page. Help is always available at zetbaz — no questions asked, no judgment.
zetbaz operates a strict 18+ age policy. No individual under the age of 18 is permitted to open an account, deposit funds, or play for real money on the Platform. This is a non-negotiable condition of use and is enforced at the point of registration through our mandatory Know Your Customer (KYC) process.
Every new zetbaz account is required to submit a valid, government-issued identity document — typically a Bangladesh National Identity Card (NID), passport, or birth certificate — before real-money play is enabled. Our verification team reviews each submission to confirm the player's date of birth. Accounts whose verification reveals the account holder to be under 18 years of age are immediately and permanently closed, and any deposited funds are returned to the source payment method.
We also operate ongoing monitoring to detect accounts that may have bypassed age verification. Any account displaying behavioural indicators consistent with underage use will be flagged for additional review and may be suspended pending further identity checks.
It is a criminal offence in many jurisdictions to gamble below the legal age. zetbaz cooperates fully with any law enforcement investigation into underage gambling and will not hesitate to report confirmed cases to the relevant authorities.
One of the most effective tools for maintaining responsible gambling habits is setting a personal deposit limit. zetbaz allows every player to set a daily, weekly, or monthly maximum deposit threshold directly from their account settings or by contacting our support team via Live Chat.
How deposit limits work at zetbaz:
We strongly encourage all players to set a deposit limit when they register their zetbaz account. Deciding on a budget before you start playing is the single most effective step you can take to keep gambling enjoyable and within your means.
A time-out is a short-term voluntary break from gambling at zetbaz. It is designed for players who feel they need a structured pause — perhaps after a significant loss, a stressful period in their personal life, or simply because they feel they have been playing more than usual.
zetbaz offers time-out periods of the following durations:
During a time-out:
To activate a time-out, contact our support team via Live Chat and state the duration you require. The time-out will be applied to your account within minutes. At the end of the period, your account will reopen automatically — though you are always free to extend the time-out or convert it into a full self-exclusion if you feel you need a longer break.
A time-out is different from a self-exclusion. A time-out is a temporary, reversible break. A self-exclusion is a longer-term or permanent measure and cannot be cancelled during the exclusion period. If you are unsure which is right for you, our support team can help you choose.
Self-exclusion is a formal commitment between you and zetbaz to prevent you from accessing the Platform for a defined period. It is the most powerful responsible gaming tool available, and it is designed for players who feel that their gambling has become or may be becoming a problem.
zetbaz offers the following self-exclusion options:
What happens when you self-exclude:
To request a self-exclusion, contact our support team via Live Chat or email at [email protected]. We will process your request immediately, 24 hours a day, 7 days a week.
Once a self-exclusion is in place, zetbaz will not accept any request to shorten the exclusion period or reopen the account before the agreed end date. This firm policy exists specifically to protect you during a vulnerable period.
It is easy to lose track of time when playing online casino games or following live sports betting markets. zetbaz's Reality Check feature sends you a periodic on-screen notification during your gaming session that includes:
Reality Check reminders can be configured at intervals of 30 minutes, 1 hour, or 2 hours. When the reminder appears, you can dismiss it and continue playing, or you can use it as a trigger to log out and take a break. The choice is always yours — but having that regular, factual prompt on screen is a proven method for helping players maintain perspective during extended sessions.
To enable Reality Check reminders, visit your account settings or contact our support team. We recommend setting a Reality Check interval when you first open your zetbaz account, before your first real-money session.
Problem gambling can develop gradually. Many players do not realise their gambling has become harmful until they are already in financial or emotional difficulty. Recognising these warning signs early — in yourself or someone you care about — is the first and most important step toward getting help.
If you recognise three or more of the warning signs listed here in your own behaviour, we strongly encourage you to contact our support team or activate a self-exclusion today. Reaching out early makes recovery significantly easier.
Chasing Losses: Placing larger or more frequent bets in an attempt to recover money lost in previous sessions, rather than accepting losses as part of the game.
Spending Beyond Your Means: Depositing money that was intended for essential expenses such as rent, utilities, groceries, or family needs like school fees or medical bills.
Preoccupation with Gambling: Spending a significant portion of your day thinking about gambling — planning your next session, replaying past sessions, or calculating potential winnings even when not playing.
Inability to Stop: Trying to quit or cut down on gambling and finding it difficult or impossible to do so, despite a genuine intention to stop.
Hiding Gambling Activity: Concealing the amount of time or money you spend gambling from family members, friends, or colleagues out of shame or fear of their reaction.
Borrowing Money to Gamble: Taking loans, borrowing from family or friends, or using credit facilities specifically to fund gambling activity.
Gambling to Escape Problems: Using gambling as a way to cope with stress, anxiety, depression, relationship difficulties, or financial pressures — rather than as a form of leisure.
Neglecting Responsibilities: Missing work, neglecting family commitments, or withdrawing from social activities because of the time or money devoted to gambling.
Answer honestly. If you find yourself saying "yes" to three or more of the following questions, please consider reaching out to our support team or a professional counselling service.
Have you ever spent more money on gambling than you originally planned or budgeted for a single session?
Have you ever borrowed money from a family member, friend, or financial institution specifically to fund gambling?
Have you tried to cut down or stop gambling, but found yourself unable to follow through on that decision?
Has gambling caused significant arguments, tension, or conflict with your partner, parents, or other family members?
Have you missed work, study, or an important family obligation because of time spent gambling or recovering from a gambling session?
Do you find yourself gambling with increasing amounts of money to achieve the same level of excitement or satisfaction?
Have you ever felt restless, irritable, or anxious when you are unable to gamble or when you try to reduce your gambling?
Have you hidden or lied about the amount of time or money you spend gambling from people who are close to you?
If you answered "yes" to three or more of the above questions, we encourage you to take action today. Contact zetbaz support via Live Chat, or email [email protected] to request a self-exclusion or speak with our responsible gaming team. You are not alone, and help is available.
A practical guide to activating each responsible gaming feature available on the zetbaz Platform.
Control how much you fund your zetbaz account over a defined period. Takes effect immediately; increases require a 24-hour waiting period.
Take a structured short-term break from the Platform. Your account reopens automatically at the end of the period.
Formally exclude yourself from zetbaz for 6 months, 1 year, 5 years, or permanently. Cannot be reversed during the active period.
Receive periodic on-screen reminders showing your session duration and net wager total. Available in 30-minute, 1-hour, or 2-hour intervals.
If gambling is causing you financial stress, relationship difficulties, or emotional distress, please know that support is available. Reaching out is a sign of strength, not weakness. zetbaz's responsible gaming team is available 24/7 and will handle your situation with complete confidentiality and without judgment.
When you contact us about a gambling concern, our process is as follows:
To speak with our responsible gaming team, start a Live Chat session on the Platform or send an email to [email protected] with the subject line "Responsible Gaming Support". We aim to respond to all emails within 2 hours (BST, UTC+6).
If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling platforms — including zetbaz — please take the following steps immediately.
zetbaz takes reports of underage gambling extremely seriously. Every confirmed case is investigated immediately and the account is permanently closed. We cooperate fully with any legal process initiated by families or authorities in relation to underage access.
Our responsible gaming support team is available around the clock, every day of the year — including Eid, Pohela Boishakh, Victory Day, and all public holidays. No appointment needed. No judgment. Just practical help from a real person who understands.
Gambling at zetbaz should always be fun. If you feel confident in your self-control and are ready to enjoy our casino games and cricket betting responsibly, explore what zetbaz has to offer. Remember: set your limits first, play within them, and reach out whenever you need support.