Terms & Conditions — zetbaz User Agreement

Welcome to zetbaz. These Terms & Conditions ("Agreement", "Terms") govern your access to and use of the zetbaz website located at zetbaz.club ("Platform"), including all games, sports betting markets, promotional offers, account services, and any other features or content made available through the Platform. This Agreement is entered into between you ("Player", "User", "you") and zetbaz ("we", "us", "our", "the Company").

By registering an account, making a deposit, placing a wager, or otherwise accessing any part of the zetbaz Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree with any part of these Terms, you must not access or use the Platform.

zetbaz operates as an online casino and sports betting platform serving players in Bangladesh. All services are provided in English. Financial transactions are denominated in Bangladeshi Taka (BDT, ৳) and processed exclusively through locally supported mobile payment methods including bKash, Nagad, Rocket, and Upay.

To be eligible to register and use the zetbaz Platform, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age. This is a mandatory, non-negotiable requirement. Players must be 18 years or older to register, deposit, wager, or withdraw.
• You are accessing the Platform from a jurisdiction in which online gaming is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You are acting on your own behalf as an individual and not as an agent, representative, or nominee of any third party.
• You are not registered as a self-excluded player on zetbaz or under any self-exclusion scheme that applies to the Platform.
• You have not previously had a zetbaz account suspended, closed, or terminated for breach of these Terms.
• You are not an employee, officer, director, contractor, or immediate family member of an employee of zetbaz or any of its affiliated companies, game providers, or payment partners.
• You have the legal capacity to enter into a binding contract under applicable law.

zetbaz reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, or proof of payment method ownership. Failure to provide requested documentation within the stipulated timeframe may result in account suspension or withdrawal restriction.

To access the full functionality of the zetbaz Platform — including placing real-money wagers, accessing bonuses, and processing withdrawals — you must create a registered account. The following conditions apply to account registration and maintenance:

• One Account Per Person: Each individual player is permitted to hold only one active zetbaz account. Creating multiple accounts, whether under the same or different names, is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.
• Accurate Information: You must provide complete, accurate, and up-to-date information at the time of registration, including your legal name, date of birth, and active contact details. Providing false or misleading information constitutes a breach of these Terms.
• Account Verification (KYC): zetbaz is required to verify the identity of all players prior to processing withdrawal requests. You may be asked to submit a copy of a valid national identity card (NID), passport, or driving licence, together with a recent utility bill or bank statement as proof of address. KYC documents must be submitted in English or accompanied by a certified English translation.
• Account Security: You are entirely responsible for maintaining the security of your account username and password. Do not share your credentials with any third party. zetbaz will never ask for your password via email, live chat, or any other communication channel.
• Account Currency: All zetbaz accounts are denominated in Bangladeshi Taka (BDT, ৳). No currency conversion is applied to bKash, Nagad, Rocket, or Upay transactions.

All financial transactions on the zetbaz Platform are conducted in Bangladeshi Taka (BDT, ৳) and are processed through the following approved payment methods: bKash, Nagad, Rocket, and Upay. zetbaz does not currently accept credit cards, international wire transfers, or cryptocurrency.

Deposits:

• The minimum single deposit amount is ৳200. There is no maximum deposit limit, though zetbaz may apply enhanced due diligence checks on large deposits in line with its anti-money laundering obligations.
• Deposits made via bKash, Nagad, Rocket, or Upay are typically credited to your zetbaz account within 30 to 60 seconds of the transaction being confirmed by the payment provider.
• zetbaz does not charge any fees on deposits. However, your mobile payment provider may apply its own transaction charges — please consult your provider's fee schedule.
• Only payment accounts registered in your own name may be used to fund your zetbaz account. Third-party funding is strictly prohibited.

Withdrawals:

• The minimum single withdrawal amount is ৳500. Withdrawals may only be made to the same mobile payment account used for deposits ("same source rule").
• All withdrawal requests are subject to identity verification (KYC). First-time withdrawal requests may take up to 48 hours to process while verification is completed. Subsequent withdrawals to a verified account are typically processed within 2 to 6 hours during business hours (BST, UTC+6).
• zetbaz reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms.
• Any active bonus balance attached to your account must be fully wagered in accordance with the applicable wagering requirements before a withdrawal can be processed.

zetbaz offers a range of bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Wagering Requirements: Bonus funds and any winnings generated from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is stated in the specific promotion terms. Unless stated otherwise, a standard wagering requirement of 30x the bonus amount applies.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live table games and sports betting may contribute at a lower percentage or not at all. Specific contribution rates are listed in individual promotion terms.
• Bonus Expiry: Bonuses not used within the validity period stated in the promotion terms will expire and be removed from your account automatically. Any associated wagering requirements will also be cancelled upon expiry.
• One Bonus at a Time: Only one bonus may be active on your account at any given time, unless zetbaz explicitly states otherwise in a specific promotion.
• Abuse Prevention: zetbaz actively monitors accounts for bonus abuse, including but not limited to: low-risk betting strategies designed to fulfil wagering requirements with minimal risk, exploiting errors or loopholes in bonus terms, and coordinated multi-account bonus claims. Where abuse is detected, zetbaz reserves the right to void the bonus, cancel associated winnings, and suspend the account.
• VIP Program: The zetbaz Royal VIP Program — comprising Silver, Gold, Diamond, and Royal tiers — is subject to additional terms communicated to eligible players upon invitation. VIP status is determined at zetbaz's sole discretion based on deposit volume, wagering activity, and account standing.

All games available on the zetbaz Platform are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own individual rules, which are accessible from within the game interface. In the event of a conflict between a game's individual rules and these Terms, these Terms shall prevail unless otherwise stated.

• RNG Integrity: All casino game outcomes are determined by certified Random Number Generator (RNG) systems operated and maintained by the respective game providers. zetbaz does not interfere with or modify game outcomes in any way.
• Live Dealer Games: Live dealer games streamed from Evolution Gaming and Ezugi studios are governed by the rules displayed within the live game interface. In the event of a technical disruption during a live game round, the outcome of that round may be cancelled and stakes refunded at zetbaz's discretion.
• Sports Betting: Sports betting markets — including BPL cricket, IPL, T20 World Cup, and Bangladesh Tigers internationals — are governed by zetbaz's Sports Betting Rules, which are incorporated into these Terms by reference. Odds are subject to change until a wager is confirmed. Once a bet is accepted, it is binding.
• Minimum and Maximum Bets: Minimum and maximum bet amounts vary by game and market. These limits are displayed within the game or betting interface. zetbaz reserves the right to amend bet limits at any time.
• Technical Malfunctions: In the event of a technical malfunction that causes a game to operate incorrectly, zetbaz reserves the right to void affected game rounds and refund stakes. No claim may be made against zetbaz for winnings that arose from a technical error.

The following conduct is strictly prohibited on the zetbaz Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of account balances, and referral to relevant law enforcement authorities where applicable:

• Creating more than one zetbaz account, whether under your own name or any other identity.
• Providing false, inaccurate, or misleading information during registration, verification, or any other interaction with zetbaz.
• Using automated software, bots, scripts, or any other technological tools to interact with the Platform in a manner not intended for human players.
• Exploiting software bugs, errors, or vulnerabilities in any game, payment system, or Platform feature for financial gain.
• Colluding with other players in poker, live dealer games, or any other multi-player game format to gain an unfair advantage.
• Engaging in any form of money laundering, including using the Platform to process funds derived from illegal activity.
• Attempting to reverse, charge back, or dispute any legitimate financial transaction processed through the Platform.
• Harassing, threatening, or abusing zetbaz support staff or other players through any communication channel.
• Accessing the Platform using a virtual private network (VPN), proxy service, or any other technology designed to conceal your true geographic location or identity for the purpose of circumventing eligibility restrictions.

zetbaz is committed to promoting responsible gaming and the wellbeing of all players. We believe that gambling should be an enjoyable leisure activity, and we take seriously our obligation to help players maintain control over their gaming behaviour.

The following responsible gaming tools are available to all registered zetbaz players through the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit limits. Limits take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period.
• Session Time Limits: Define the maximum duration of a single gaming session. When the limit is reached, you will be notified and offered the option to end your session.
• Cooling-Off Period: Take a temporary break from the Platform for a defined period (24 hours, 7 days, or 30 days). During a cooling-off period, you will be unable to log in or place wagers.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the zetbaz Platform. Self-exclusion requests are processed immediately and cannot be reversed for a minimum period of six months.

If you believe that gambling is negatively affecting your financial situation, relationships, or mental health, we strongly encourage you to use our self-exclusion tool and to seek support. For further information on our responsible gaming commitment, please visit our Responsible Gaming page.

All content on the zetbaz Platform — including but not limited to the zetbaz brand name and logo, website design and layout, software, graphics, text, images, audio, video, and game content — is the intellectual property of zetbaz or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms.
• You may not copy, reproduce, modify, distribute, publicly display, publicly perform, transmit, sell, or create derivative works of any Platform content without the prior written consent of zetbaz.
• The zetbaz name, logo, and all associated marks are trademarks of zetbaz. Nothing in these Terms grants you any right to use these marks.
• Game content, including titles, artwork, and audio, remains the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and is licensed to zetbaz for display on the Platform.

To the fullest extent permitted by applicable law, zetbaz and its officers, directors, employees, contractors, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform.
• Any loss of profits, loss of data, loss of goodwill, or other intangible losses resulting from your access to or use of the Platform.
• Any interruption, suspension, or termination of the Platform or any service offered through it, including due to technical failures, maintenance, or events outside zetbaz's reasonable control.
• Any losses arising from your reliance on information provided on the Platform, including odds, statistics, or game descriptions.
• Any unauthorised access to or use of your account by a third party where such access resulted from your failure to maintain the security of your credentials.

Where liability cannot be excluded by law, zetbaz's total aggregate liability to you shall not exceed the total amount deposited by you into your zetbaz account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded or limited by applicable law.

zetbaz collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

• All data transmitted between your device and the zetbaz Platform is protected by 256-bit SSL encryption.
• zetbaz does not sell, rent, or share your personal data with third parties except as required to fulfil our services (e.g., payment processing via bKash, Nagad, Rocket, Upay) or as required by applicable law.
• You have the right to request access to, correction of, or deletion of your personal data held by zetbaz. Such requests should be directed to our support team at [email protected].
• zetbaz retains transaction and account records for a minimum period of five years in accordance with its anti-money laundering obligations.

zetbaz reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false or misleading information at any stage of the account lifecycle.
• Reasonable suspicion of fraudulent activity, bonus abuse, money laundering, or other illegal conduct.
• Failure to complete KYC verification within the timeframe requested by zetbaz.
• Receipt of a valid court order, regulatory instruction, or law enforcement request requiring account closure.
• Identification of the account holder as a minor (under 18 years of age).

You may close your zetbaz account voluntarily at any time by contacting our support team. Upon voluntary closure, any real-money balance remaining in your account (excluding active or pending bonus funds) will be returned to your registered payment method within 5 to 10 business days, subject to completed KYC verification.

Sections of these Terms that by their nature should survive termination — including but not limited to Sections 7 (Prohibited Conduct), 9 (Intellectual Property), 10 (Limitation of Liability), and 14 (Governing Law) — shall continue to apply following account closure.

zetbaz reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, zetbaz will notify registered players by publishing the updated Terms on this page with a revised effective date, and where practicable, by sending a notification via the contact details associated with your account.

Your continued use of the zetbaz Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the Platform and may request account closure by contacting our support team.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. zetbaz operates as a platform serving the Bangladesh market, and these Terms are written in English to ensure clarity and accessibility for Bangladeshi players.

In the event of a dispute between you and zetbaz, we encourage you to contact our support team in the first instance to seek an informal resolution. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week via Live Chat.

If a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the competent courts, subject to any mandatory consumer protection laws that may apply in your jurisdiction. Nothing in these Terms limits your statutory rights as a consumer under applicable law.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any of your rights under these Terms, please contact our support team using the details below. All communications should be in English to ensure prompt and accurate handling.

• Email: [email protected]
• Live Chat: Available 24/7 directly through the Platform
• Response Time: We aim to respond to all email enquiries within 24 hours (BST, UTC+6)
• Operating Hours: Live Chat support is available around the clock, every day of the year